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Notices

Guest Policy

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Customer Terms and Conditions/Cancellation Policy

 

Picture Point Apartments adopts the following practice when dealing with cancellation of a holiday booking.

 

High Season

 

  • If the booking is cancelled 28 days or more prior to the planned date of arrival there will be a full refund of deposit less an administration fee of $50.00.
  • If the booking is cancelled less than 28 days prior to the planned date of arrival there will be no refund of deposit unless and until the premises are re-let for the total period of the original booking.
  • If the booking is cancelled less than 48 hours prior to the planned date of arrival the deposit will be forfeited and in addition, the first night’s accommodation charge will apply.
  • An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.

 

Mid and Low Season

 

  • If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund of deposit less an administration fee of $50.00.
  • If the booking is cancelled less than 14 days prior to the planned date of arrival there will be no refund of deposit unless and until the premises are re-let for the total period of the original booking.  An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.

 

Short Notice Bookings

 

  • Where the booking is made less than 14 days prior to the planned date of arrival there will be no refund of deposit unless and until the premises are re-let for the total period of the original booking. An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.

 

Confirmed Bookings

 

  • A booking that has not been confirmed by a deposit being paid is not guaranteed.
  • A deposit of $200.00 will be required to confirm a booking.
  • The balance of the tariff is due on arrival.
  • If the guest does not arrive on the check in date or cancels less than 48 hours prior to planned date of arrival, the deposit will be forfeited and in addition, the first night’s accommodation charge will apply.

 

The administration fee covers the cost of processing the booking, receipting and banking the money, cancelling the booking from the system drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

 

Special rates or offers are subject to availability.


ALL PRICES ARE SHOWN IN AUSTRALIAN DOLLARS


Privacy Policy

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Privacy Policy


Picture Point Apartments is committed to responsible privacy practices, to complying with the National Privacy Principles contained in the Privacy Act 1988 (Cth) and all other applicable legislation governing privacy. Where appropriate, Picture Point Apartments will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act and any other applicable exemptions in other legislation.

Our respect for our customers’ privacy is paramount. We have policies and procedures to ensure that all personal information is handled in accordance with the National Privacy Principles.

This Privacy Policy sets out our policies on the management of personal information – that is, how we collect personal information, the purposes for which we use this information, and to whom this information is disclosed.

What is personal information?

Personal information is information that could identify you. Examples of personal information include your name, address, telephone number, fax number and email address.

If you consent, we may use your information in order to keep you up to date with information about us and our products and services.

We may also collect personal information from you through transactions you have with us directly, such as online through our website. Where we do this, we will endeavour to inform you why we are collecting your personal information, how we use that information and to whom we intend to disclose it.

What happens if you don’t provide personal information?

Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information. As an example, if you did not provide the personal information requested on your product(s) purchase, we would be unable to notify you directly of a product corrective action affecting your product(s).

To whom do we disclose personal information?

We engage third party service providers to perform functions for Picture Point Apartments. Such functions include mailing, delivery of purchases, credit card payment authorization, trend analysis, external audits and market research.

For our service providers to perform those functions, it is sometimes necessary for us to disclose your personal information to those suppliers. Where disclosures take place, we work with these third parties to ensure that all personal information we provide to them is kept secure, is only used to perform the task for which we have engaged them and is handled by them in accordance with the National Privacy Principles.

How do we protect personal information?

At all times, we take great care to ensure your personal information is protected from unauthorized access, use, disclosure or alteration.

We endeavour to ensure that our employees are aware of, and comply with, their obligations in relation to the handling of personal information. Only properly authorized employees are permitted to see or use personal information held by Picture Point Apartments and, even then, only to the extent that it is relevant to their roles and responsibilities.

Your personal information will not be sold to any other organization for that organization’s unrelated independent use. Further, we will not share your personal information with any organizations, other than those engaged by us to assist us in the provision of our products and services (as described above).

What about information you provide in job applications?

If you submit a job application to Picture Point Apartments, we will use the information provided by you to assess your application. Picture Point Apartments may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, medical testing and human resources management activities.

As part of the application process, you may be required to complete a pre-employment health questionnaire. In certain circumstances, you may also be asked to undergo a pre-employment medical assessment. In that case, you will be asked to give specific consent for Picture Point Apartments to disclose your questionnaire to its service providers for the purposes of arranging the medical assessment and for the relevant service providers to disclose the results of the assessment to Picture Point Apartments.

If you refuse to provide any of the information requested by Picture Point Apartments, or to consent to the disclosure of the results of your medical assessment to Picture Point Apartments, we may be unable to consider your application.

Picture Point Apartments may also ask you whether you agree to your personal information being provided to appropriate Picture Point Apartments suppliers so that you may be considered for positions with those suppliers which are relevant to your qualifications and experience.

Is the personal information we hold accurate?

We endeavour to maintain your personal information as accurately as reasonably possible. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage you to contact us if the personal information we hold about you is incorrect or to notify us of a change in your personal information.

How can you access or correct the personal information we hold about you?
Wherever possible and appropriate, we will let you see the personal information we hold about you and correct it if it is wrong. If we do not allow you access to any part of the personal information we hold about you, we will tell you why.

If you wish to obtain access to your personal information held by us, or to request us to correct any errors in that information, please ‘contact us’.

Who should you contact if you have concerns about our handling of personal information?
If you have any queries or concerns about the manner in which we have handled your personal information, please write to:
Administration
info@picturepointapartments.com.au

We will send you written acknowledgement of your correspondence. We will investigate your query or concern and will advise you of the steps we have taken to answer or resolve it.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time at our discretion and without notice. At any time, the latest version is available from our website at www. picturepointapartments.com.au.

OUR INTERNET PRIVACY COMMITMENT

Information regarding Picture Point Apartments privacy practices
This document describes Picture Point Apartments’s policy regarding information received about you during visits to our web sites. The amount and type of information received depends on how you use our sites. This website contains links to other sites. This privacy statement is for this web site only. We encourage you to read the privacy statements of each website that collects your personally identifiable information.

Normal website usage

The only information we collect and store during normal website usage is the name of your internet service provider (ISP), the web site that referred you to us, the pages you request and the date and time of those requests. We use this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal web site usage we do not collect or store personally identifiable information such as name, mailing address, email address, or phone number.

Collection of personally identifiable information

There are instances where Picture Point Apartments requests personally identifiable information to provide the web site visitor with a service or correspondence (for example, promotions and mailed brochures). This information, such as name, mailing address, email address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Picture Point Apartments and is used to fulfil your request. If you tell us that the information should not be used as a basis for further contact, we will respect your request. The information you provide is used by Picture Point Apartments to improve the services we provide you. It is never provided to any other company for that company’s independent use. Information which Picture Point Apartments holds about you may be transferred overseas to Picture Point Apartments’s secure facilities. If your information is transferred overseas it will remain subject to strict security safeguards. For further information regarding Picture Point Apartments’s handling of your personal information or to request a copy of Picture Point Apartments’s privacy policy or information we hold about you, please contact Picture Point Apartments.

Use of “Cookies”

picturepointapartments.com.au may use a technology called “cookies” to optimise your on-line experience. The use of cookies is an industry standard, and you’ll find cookies at most major web sites. A cookie is a small data element stored by your web browser on your computer system. If selected by you, picturepointapartments.com.au will store your username and password in a cookie to enable you to be automatically logged in when you return. www.picturepointapartments.com.au cookies do not store your email address or other personal information about you.

Picture Point Apartments’s Internet Services

To use Picture Point Apartments’s Internet Services, we may require a certain amount of personally identifying information (examples are: name, address, business name, etc.) that we can use to verify you as a Picture Point Apartments Customer (or to meet your request). We use this information to identify and access data in the existing relationship we have with you to provide you with the requested services. We request electronic mail addresses (email) as an alternate means of contacting you.

Electronic mail sent to us that contains personal information

Internet users may decide to send Picture Point Apartments personally identifying information, for example, in a message containing information about your Picture Point Apartments product or service. Picture Point Apartments will only use this information to identify the user as a Picture Point Apartments customer and to determine how to respond to the electronic mail. We will not use this information other than to resolve the matter identified in the email.

We may change our Privacy Policy from time to time at our discretion and without notice. At any time, the latest version is available from our website at www.picturepointapartments.com.au

Terms of Use

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Terms of Use


Access and use of the picturepointapartments.com.au web site is subject to the following:

Copyrights and Trademarks

The information, data, software, photographs, graphs, video, typeface, graphics, images, illustrations, designs, icons and other material contained on this site are owned and copyrighted by Picture Point Apartments and its licensors.

© Picture Point Apartments & its licensors. All rights reserved. Reproduction or storage of information or works retrieved from this site, in all forms, media, technology now existing or hereafter developed is subject to the Copyright Act 1968.

Picture Point Apartments and other names of Picture Point Apartments products and/or services referenced herein are trademarks of Picture Point Apartments. The use of any name, trademark, service mark, logo, symbol or other proprietary or marking belonging to any other person or entity on this site should not be construed as an endorsement or sponsorship of this site by any such person or entity or the participation by any such person or entity in the offering of goods, services or information through this site.

Picture Point Apartments authorizes users to copy materials published on the site for personal non-commercial use provided all appropriate copyright, notices and disclaimers are contained therein. Permission to use the Picture Point Apartments name or any information provided in this site in advertising or publicity is not granted without specific, prior written permission. All images contained herein are owned or licensed by Picture Point Apartments for use on this site only. Unauthorized use of any images is prohibited.

Applicable Laws

The terms and conditions of this site shall be governed by and construed in accordance with the laws of the State of Queensland. If any provision of these terms of use shall be deemed unlawful, void or for any reason unenforceable, that provision shall be deemed void but shall not effect the validity and enforceability of the remaining provisions.

Disclaimers

The information provided is presented “AS IS” and may include technical inaccuracies or typographical errors.

Picture Point Apartments WILL MAKE ALL REASONABLE EFFORTS TO ENSURE THAT ALL INFORMATION PRESENTED ON picturepointapartments.com.au IS ACCURATE AND UP TO DATE BUT MAKES NO REPRESENTATIONS, WARRANTIES OR ASSURANCES (EITHER EXPRESSED OR IMPLIED) AS TO THE ACCURACY, CURRENCY OR COMPLETENESS OF THE INFORMATION PRESENTED. Picture Point Apartments WILL NOT BE LIABLE FOR ANY DAMAGE OR INJURY THAT MAY ARISE FROM USE OF OR RELIANCE UPON ANY INFORMATION PROVIDED ON THIS SITE OR FROM YOUR INABILITY TO ACCESS THE SITE. Picture Point Apartments ASSUMES NO RESPONSITILITY AND WILL NOT BE LIABLE FOR ANY DAMAGE OR INJURY TO YOU, OR YOUR EQUIPMENT INCLUDING BUT NOT LIMITED TO VIRUSES OBTAINED THROUGH ACCESS OF THIS SITE OR FROM DOWNLOADING MATERIALS PROVIDED ON THIS SITE.

The picturepointapartments.com.au web site may contain links or references to other web sites operated by parties other than Picture Point Apartments. Such links are provided for reference only. These sites are not under the control of Picture Point Apartments and Picture Point Apartments accept no responsibility for the information provided on these sites. All links are provided as a convenience and are not to be construed as an endorsement of the content contained in the linked site. Linking to these sites is at user’s own risk.

picturepointapartments.com.au is provided as a service to its users and customers. Picture Point Apartments reserves the right to add, delete and/or modify any information on the site at any time without prior notification.

Use of Information

Please review our Privacy Policy for facts on information used on this site. Any communication sent to this internet site or otherwise to Picture Point Apartments by electronic mail is on a non-confidential basis, and Picture Point Apartments is under no obligation to refrain from reproducing, publishing or otherwise using such communication in any way or for any purpose. Picture Point Apartments shall be free to use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including developing, manufacturing and/or marketing goods or services.

The sender of any communications to this internet site or otherwise to Picture Point Apartments shall be responsible for the content and information contained therein, including its truthfulness and accuracy.